This Privacy Policy explains how jibb collects, uses, stores, and protects your personal information. It is governed by the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and applicable PAGCOR regulatory requirements.
Effective Date: 1 January 2026 | Last Updated: 1 January 2026Your Data, Protected by Philippine Law
jibb processes your personal data in compliance with the Data Privacy Act of 2012 (RA 10173). Your rights as a data subject — including access, correction, and erasure — are recognized and respected under this Policy.
We Do Not Sell Your Data
jibb does not sell, rent, or trade your personal information to third-party marketers. Data shared with third parties is limited to what is necessary for platform operation, regulatory compliance, and fraud prevention.
256-Bit SSL Encryption
All personal data transmitted between your device and jibb's servers is encrypted using 256-bit SSL. Sensitive data at rest — including financial details and ID documents — is stored with equivalent encryption standards.
PAGCOR Compliance
As a PAGCOR-regulated operator, jibb is required to collect and retain specific player data for regulatory, KYC, and anti-money laundering purposes. This is a legal obligation, not a commercial choice.
You Control Your Preferences
jibb players can manage marketing communication preferences, request data access, and submit correction or erasure requests through the support team. Most requests are processed within thirty (30) calendar days.
Cookies & Session Data
jibb uses essential cookies for session management and optional analytics cookies to improve the platform experience. You may manage cookie preferences through your browser settings at any time.
Unless the context otherwise requires, the following terms shall have the meanings set out below throughout this Privacy Policy:
This Privacy Policy applies to all Personal Data collected by jibb in connection with your use of the jibb platform at jibb.bid, including during the registration process, account maintenance, gaming activity, customer support interactions, and marketing communications. It applies regardless of the device or method through which you access the platform.
This Policy does not apply to the privacy practices of third-party game providers, payment processors, or other external services accessible through or in connection with the jibb platform. We encourage you to review the privacy policies of those third parties separately. jibb is not responsible for the data practices of third-party entities.
Governing Legislation
This Policy is governed by Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. jibb is registered with the National Privacy Commission (NPC) as a Personal Information Controller in accordance with NPC requirements.
jibb collects the following categories of Personal Data from Players, either directly or through automated technical means:
3.1 Registration & Account Data
3.2 Identity Verification (KYC) Data
3.3 Financial & Transaction Data
3.4 Gaming Activity Data
3.5 Technical & Device Data
3.6 Communication Data
jibb collects Personal Data through the following channels and mechanisms:
jibb processes your Personal Data only where a lawful basis exists under RA 10173. The primary bases relied upon are set out in the table below:
| Processing Activity | Lawful Basis | Explanation |
|---|---|---|
| Account registration | Performance of a contract | Necessary to create and administer your jibb Account. |
| KYC / identity verification | Legal obligation | Mandated by PAGCOR licensing conditions and Philippine AML law. |
| Processing deposits and withdrawals | Performance of a contract | Necessary to execute financial transactions on your behalf. |
| Fraud and AML monitoring | Legal obligation / legitimate interest | Required by PAGCOR, AMLC, and jibb's own risk management obligations. |
| Responsible gaming tools | Performance of a contract / legitimate interest | Necessary to provide self-exclusion, limits, and safeguarding features. |
| Customer support | Performance of a contract | Necessary to respond to and resolve your support requests. |
| Marketing communications | Consent | Only where you have expressly opted in. Opt-out available at any time. |
| Platform analytics | Legitimate interest | Used to improve jibb's services. Anonymized or aggregated where possible. |
jibb uses the Personal Data collected for the following specific purposes:
Marketing Opt-Out
You may opt out of receiving marketing communications from jibb at any time by adjusting your communication preferences in Account Settings or by contacting the jibb support team. Opting out of marketing communications will not affect transactional emails related to your Account.
jibb does not sell, rent, or trade your Personal Data to unaffiliated third parties for commercial purposes. jibb may share your Personal Data with third parties only in the following circumstances:
Where jibb engages Third-Party Processors to process Personal Data, jibb ensures — through contractual data processing agreements — that such processors apply appropriate technical and organizational security measures and process data only for the purposes specified by jibb.
jibb retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting obligations. The general retention periods applied by jibb are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and registration data | 5 years from account closure | PAGCOR and AML regulatory requirements |
| KYC and identity documents | 5 years from account closure | PAGCOR licensing conditions; RA 9160 |
| Financial transaction records | 5 years from transaction date | AMLC and tax record requirements |
| Gaming activity logs | 3 years from session date | PAGCOR regulatory oversight and dispute resolution |
| Customer support records | 3 years from interaction date | Dispute resolution and quality assurance |
| Marketing consent records | Until consent is withdrawn, then 1 year | Evidence of lawful basis for marketing |
| Technical and device logs | 90 days (standard), up to 1 year if flagged | Security monitoring and fraud investigation |
Upon expiry of the applicable retention period, Personal Data will be securely deleted or irreversibly anonymized, unless jibb is required by law to retain it for a longer period or it is necessary to retain it for the establishment, exercise, or defense of legal claims.
jibb uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help jibb recognize your browser, maintain your session, and understand how you use the platform.
9.1 Categories of Cookies Used
9.2 Managing Cookies
You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the jibb platform. Instructions for managing cookies in common browsers are available in your browser's help documentation.
jibb implements appropriate technical and organizational security measures designed to protect your Personal Data against unauthorized access, disclosure, alteration, or destruction. These measures include:
Security Incident Notification
In the event of a personal data breach that is likely to result in risk to your rights and freedoms, jibb will notify affected Players and the National Privacy Commission (NPC) within the timeframes required under RA 10173 and NPC Circular No. 16-03. Notifications will be sent to your registered email address and will contain details of the incident and the steps jibb is taking in response.
Despite these measures, no method of transmission over the internet and no method of electronic storage is completely secure. jibb cannot guarantee absolute security but commits to applying industry-standard measures and to acting promptly in the event of any security incident.
Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your Personal Data held by jibb. These rights may be exercised by submitting a written request to the jibb Data Privacy Officer at the contact details set out in Section 15.
Right to Access
Request a copy of the Personal Data jibb holds about you, including the purpose for which it is being processed and with whom it has been shared.
Right to Correction
Request correction of inaccurate or incomplete Personal Data. jibb will update records within a reasonable period and notify Third-Party Processors of any corrections.
Right to Erasure
Request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to jibb's legal retention obligations under PAGCOR and AML regulations.
Right to Object
Object to the processing of your Personal Data for direct marketing purposes at any time. You may also object to processing based on jibb's legitimate interest on grounds relating to your specific situation.
Right to Data Portability
Receive your Personal Data in a structured, commonly used, and machine-readable format where technically feasible, to facilitate transfer to another service provider of your choice.
Right to Complain
Lodge a complaint with jibb's Data Privacy Officer or directly with the National Privacy Commission (NPC) if you believe jibb has not handled your Personal Data in accordance with RA 10173.
jibb will respond to data subject rights requests within thirty (30) calendar days of receipt. Where a request is complex or involves a large volume of data, jibb may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reasons for it within the initial thirty-day period.
The jibb platform is strictly restricted to persons who are 21 years of age or older under PAGCOR regulations. jibb does not knowingly collect Personal Data from individuals under the age of 21. If jibb discovers that Personal Data has been collected from a person who does not meet this age threshold, the relevant Account will be suspended immediately, all associated Personal Data will be deleted (subject to any legal retention requirements), and the matter will be reported to PAGCOR as required.
21+ Age Requirement
If you are the parent or guardian of a person under 21 and believe that they may have registered an Account with jibb, please contact our support team immediately. jibb takes underage access violations extremely seriously and will act on any credible report promptly.
Some of jibb's Third-Party Processors — including cloud infrastructure providers, game software providers, and KYC verification services — may be located outside the Philippines. Where Personal Data is transferred outside the Philippines, jibb ensures that such transfers are subject to adequate safeguards as required by RA 10173, including contractual data protection clauses that impose obligations on the recipient equivalent to those applicable under Philippine law.
jibb does not transfer Personal Data to jurisdictions that do not provide an adequate level of data protection without first implementing appropriate safeguards and, where required, obtaining NPC approval for such transfers.
jibb may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or the services we offer. When we make material changes — defined as changes that significantly affect how we use your Personal Data or your rights as a data subject — we will notify you by email to your registered address and/or by prominent notice on the jibb platform at least fourteen (14) days before the amended Policy takes effect.
The current version of this Privacy Policy, including its effective date, is always available at jibb.bid/privacy-policy. We recommend reviewing this Policy periodically to remain informed of how jibb manages your Personal Data. Your continued use of the jibb platform following the effective date of any update constitutes your acknowledgment of the amended Policy.
If you have questions about this Privacy Policy, wish to exercise a data subject right, or wish to submit a privacy complaint, please contact jibb's Data Privacy Officer using the details below. jibb maintains a designated Data Privacy Officer (DPO) as required under RA 10173.
Data Privacy Officer — jibb
Email:
[email protected]
(plain text — not a clickable link; please write "Privacy Request" in your subject line)
Live Chat:
Available 24/7 via the jibb platform. Select "Privacy" as your inquiry category.
Response Time:
jibb will acknowledge your request within 3 business days and respond in full within 30 calendar days.
If you are not satisfied with jibb's response to your privacy complaint, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. Information about filing a complaint with the NPC is available on the official NPC website.
This Privacy Policy was last updated on 1 January 2026 and supersedes all previous versions. The current version is always accessible at jibb.bid/privacy-policy. For the Terms and Conditions governing your use of the jibb platform, please visit jibb.bid/terms-conditions.
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